Date: 5-6 March 2012 Venue: SEZ Unit, Cessna Business Park, Kadubeesanahalli Village, Varthur Hobli, Sarjapur Marathalli Outer Ring Road, Ground Floor Rooms: Los Angeles & Sao Paulo Time: 9.00am — 5.00pm For more information about the event, please click here Save the Date Please download the attached ics file to block your calendar. Shape The Future: Redefining Contact Center Practices For Success Dear Valued Cisco ATP Contact Center Partner Cisco cordially invites you to embark on a journey with us to explore the future of collaboration and partner contact center practices on 1 and 2 March, 2012 at the Cisco office in Sydney, Australia. For the first time ever, Cisco will be holding the Contact Center Partner Sales Summit in the APJC region. Don’t miss this exclusive invitation-only event where you will have the opportunity to network with leading industry peers, spend time with members of the Cisco management team, as well as reinforce partnerships with channel account teams and leaders. You will be part of an intimate gathering of Cisco’s leading APJC partners, top executives and solution experts who will engage in a series of in-depth conversations centred around the latest direction of Cisco’s Contact Center strategy and solutions, as well as current trends shaping the business landscape today. Led by some of the most recognized visionaries in the industry, these conversations will cover the most relevant strategic and tactical issues facing the contact center and provide fresh insights — to help you trailblaze the industry and light up new opportunities for business success. Do not miss this opportunity to get a first look at the latest exciting solutions in the Cisco Contact Center Portfolio. Learn about the Cisco Collaboration and Contact Center story, and our current vision, future plans and strategies towards becoming the market leader in Contact Center operations. Discover how you can leverage Cisco’s technologies to enhance productivity and improve business efficiencies to position your organisation for future growth. Gain valuable insights into how you can promote and reinforce customer relationships by helping them redefine their collaboration strategic roadmap. We will share and discuss: • Current industry trends and direction • How you can leverage Cisco’s new Contact Center tools, business models and best practices • How you can take full advantage of Collaboration opportunities effectively • Cisco Contact Center Portfolio • Cisco latest vision, direction and future roadmap This event promises to be a fantastic opportunity to engage with Cisco and network with your most distinguished industry peers. Your registration by February 15 is requested: (insert URL) We look forward to hosting you and sharing insights around the contact center opportunity. See you there!